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Privacy Policy

Last updated: September 4, 2026

Best HVAC Toronto ("we", "us", or "our") operates besthvactoronto.ca and provides heating, cooling, and gas services across Toronto and the Greater Toronto Area. This policy explains what personal information we collect, why we collect it, and what we do with it. We handle personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Information we collect

We collect information you give us directly, which typically includes:

  • Your name, phone number, and email address
  • The service address where work is to be carried out
  • Details of the equipment and the problem you are reporting
  • Communication history, including calls, emails, and form submissions
  • Payment information, processed by third-party payment providers rather than stored by us

We also collect limited technical information automatically when you visit the website, such as your browser type, device type, referring page, and the pages you view. This is used to understand how the site is used and to keep it working correctly.

2. How we use your information

  • To respond to your enquiry and provide a quote
  • To schedule, carry out, and invoice HVAC and gas work
  • To meet our regulatory obligations, including TSSA gas code record-keeping and safety documentation
  • To submit rebate applications on your behalf where you have asked us to
  • To register manufacturer equipment warranties in your name
  • To send service reminders and follow-up communications, where you have consented
  • To improve our services and our website

3. Sharing your information

We do not sell your personal information. We share it only where it is necessary to deliver the service you asked for or where the law requires it:

  • Equipment manufacturers and distributors, for warranty registration and parts claims
  • Rebate program administrators, including Save on Energy and federal program operators, where you have asked us to submit an application
  • Enbridge Gas and the Technical Standards and Safety Authority, where a gas clearance or safety report is required
  • Municipal permit offices, where a permit is required for the work
  • Payment processors and our professional advisors, such as accountants and lawyers
  • Law enforcement or regulators, where we are legally required to disclose

4. Data security

We use reasonable administrative, technical, and physical safeguards to protect personal information against loss, theft, and unauthorised access, disclosure, or alteration. Access to customer records is limited to the people who need it to do their job. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

5. How long we keep information

We keep customer records for as long as needed to service warranties, meet TSSA and Ontario Building Code record-keeping obligations, and satisfy tax and legal requirements. Gas safety and installation documentation is generally retained for the life of the equipment.

6. Your rights

  • Ask what personal information we hold about you and request a copy
  • Ask us to correct information that is inaccurate or incomplete
  • Ask us to delete information we are not legally required to retain
  • Withdraw consent for marketing communications at any time

To make a request, email info@besthvactoronto.ca or call 647-254-4113. We will respond within 30 days.

7. Cookies and analytics

Our website uses cookies and similar technologies to keep the site working properly and to understand how visitors use it. You can set your browser to refuse cookies or to tell you when a cookie is being set, though some parts of the site may not work as intended if you do. Where analytics or tag management tools are in use, they collect aggregated usage data rather than information that identifies you personally.

8. Third-party links

Our site may link to manufacturer sites, rebate program pages, and regulator resources. Those sites have their own privacy policies and we are not responsible for their practices.

9. Changes to this policy

We may update this policy from time to time. The current version is always published on this page with its last updated date.

10. Contact us

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